Orders ship within 48 hours from our facility in Santa Ana, California. Once your order is on its way, you’ll receive a confirmation email with a tracking link. To track your shipment, simply click the link provided in that email.

If you still need assistance, our concierge team is here to assist. Whether you have questions regarding our products, shipping, returns, product care, or a past order, our team is here to provide you with support. If you have questions about our fragrances, please be sure to review our FAQ for more information.

CUSTOMER SERVICE HOURS OF OPERATION

Mon - Fri: 9am - 6pm PST
Sat & Sun: Closed

Customer Support: customerservice@maisonkin.com 

Marketing Support: marketing@maisonkin.com

CORPORATE ADDRESS: (Please do not ship packages here)

Story Brands LLC

1968 S Coast Hwy, Suite 5103 Laguna Beach CA 92651