Thank you for shopping with Maison Kin. We want your experience with us to be simple, enjoyable and worry-free. By placing an order at maisonkin.com, you agree to the following terms and conditions.

Returns & Exchanges

We want you to love your fragrance. If you change your mind, we offer returns and exchanges on eligible purchases within 30 days of delivery.

• Full-priced orders: Eligible for a refund or exchange within 30 days of delivery.

• Discounted orders: Orders placed using discount codes, affiliate codes or gift cards are eligible for exchange only.

• Final sale items: Items marked as final sale are not eligible for return or exchange.

Original shipping costs are non-refundable, and customers are responsible for the cost of returning their items. A prepaid return label is available upon request.

To start a return or exchange, email maisonkin9@gmail.com with your order number and let us know how we can help.

Returned items must be in good condition and securely packaged to prevent damage during transit. Items received damaged due to inadequate return packaging may not be accepted.

Once we receive and inspect your return, eligible refunds will be processed within 48 hours. Please allow additional time for your payment provider to credit the refund to your original payment method.

International Orders

At this time, we are unable to accept returns or exchanges on orders shipped outside the United States due to international shipping requirements.

If you have a concern about an international order, please contact our customer service team, and we’ll do our best to assist.

Damaged or Defective Orders

We take great care to ensure your order reaches you in excellent condition. If your fragrance arrives damaged or defective, please contact us as soon as possible at maisonkin9@gmail.com.

Please include your order number and clear photos showing the issue. Our team will review the details and work with you to find an appropriate solution.

Shipping & Delivery

We aim to get your order to you as quickly as possible.

• Order processing: Orders are typically dispatched within 24 hours.

• Estimated delivery: Most US orders arrive within 3–8 business days after dispatch, although delivery times may vary depending on your location and carrier conditions.

• Tracking: Once your order has shipped, you’ll receive a confirmation email with a tracking link so you can follow its progress.

During busy periods or unforeseen carrier delays, delivery may take longer than expected.

Delivered Orders & Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property, with household members or neighbours, and with your building's reception or mailroom, if applicable.

If your package is still missing, please contact the shipping carrier to report the issue and request further delivery information.

Once a carrier confirms delivery to the address provided at checkout, Maison Kin cannot guarantee recovery of the package and is not responsible for loss or theft occurring after delivery. Refunds are not ordinarily available for packages confirmed as delivered but subsequently reported missing or stolen.

If you believe there has been a delivery error, please contact us at maisonkin9@gmail.com. We’ll review the available tracking information and help where we can.

Incorrect Shipping Address

Please double-check your shipping details before completing your purchase to ensure your order reaches the right destination.

Orders are processed promptly, so we cannot guarantee address changes after an order has been placed. If you notice an error, contact us as soon as possible at maisonkin9@gmail.com, and we’ll do our best to help before dispatch.

If a package is returned to us because of an incorrect or incomplete address provided at checkout, the customer is responsible for the applicable return and reshipping costs. Any refund for a returned order will be issued only after the package has been received back by Maison Kin.

Questions or Need Help?

We’re here to help. If you have any questions about your order, returns, exchanges or delivery, please email us at maisonkin9@gmail.com.

Thank you for choosing Maison Kin. We appreciate your support and look forward to helping you discover your next favourite fragrance.